Tuesday, August 01, 2006

Partial solution to IE7 beta problem

  • Problem:
    Attempting to install Internet Explorer 7 beta can affect functionality of numerous programs.
  • Programs affected:
    Reports have been received of the following programs which will not run:
    Internet Explorer
    Windows Media Player
    Outlook
    Sound Forge
    iTunes
    X1
    SonicStage
  • Programs unaffected:
    Winamp
    Opera
    Firefox
    Word
    (Note: The above lists are by no means exhaustive.)
  • Short term solutions:
    Download http://www.down-dll.com/dll/iertutil.zip.htm and http://www.down-dll.com/dll/normaliz.zip.htm and place in the Windows/system32 directory.
    On our test machine, functionality returned for the affected programs, with the exception of Internet Explorer and Windows Media Player.
    Internet Explorer opens with a blank browser, and no functionality.
    Windows Media Player starts, but after a very short interval displays an error message and shuts down,

We have advised Microsoft of the above short-term solution, and have suggested they publicise the source for the necessary files, but they have refused, saying that they do not support beta products.

With regard to IE and WMP, they have suggested two links to possible solutions, but these pages turned out to be unavailable.

We shall continue to pursue this matter and report further in future postings.

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